Office Hours & On-Call Coverage
Lupopedia LLC operates on a predictable weekly rhythm so you know when a human is actively in the office versus on-call. All times below are in Sioux Falls (Central Time, CT).
| Day | Office Hours (humans in office) | On-call coverage (outside office hours) |
|---|---|---|
| Monday |
9:00 AM – 2:00 PM (Day Shift)
2:00 PM – 7:00 PM (Evening Shift)
|
7:00 PM – 9:00 AM (on-call only) |
| Tuesday |
9:00 AM – 2:00 PM (Day Shift)
2:00 PM – 7:00 PM (Evening Shift)
|
7:00 PM – 9:00 AM (on-call only) |
| Wednesday |
9:00 AM – 2:00 PM (Day Shift)
2:00 PM – 7:00 PM (Evening Shift)
|
7:00 PM – 9:00 AM (on-call only) |
| Thursday |
9:00 AM – 2:00 PM (Day Shift)
2:00 PM – 7:00 PM (Evening Shift)
|
7:00 PM – 9:00 AM (on-call only) |
| Friday |
Office closed (on-call only)
|
24 hours |
| Saturday |
Office closed (on-call only)
|
24 hours |
| Sunday |
Office closed (on-call only)
|
24 hours |
In-office shifts (Monday–Thursday):
- Day Shift: 9:00 AM – 2:00 PM (5 hours)
- Evening Shift: 2:00 PM – 7:00 PM (5 hours)
When the office is listed as closed, Lupopedia team members may still be on-call for urgent issues. Response times may be slower than during in-office hours, but critical outages and emergencies are monitored.
24/7 AI Support
While the human office follows the schedule above, Lupopedia’s AI agents provide continuous 24/7 support.
- AI agents are available inside the Lupopedia interface whenever you are logged in.
- Routine questions, navigation help, and many technical issues can be handled immediately.
- Complex or legal/financial questions may be queued for a human follow-up during office hours.
If you are experiencing a critical issue outside of office hours, please use the normal support channels and indicate that it is urgent. Our on-call staff will be notified in addition to the AI agents.
Summary
- Human office hours: Monday–Thursday, 9:00 AM – 7:00 PM (split into two 5-hour shifts).
- On-call coverage: All other hours, including Friday–Sunday.
- AI support: 24 hours a day, 7 days a week, all year long.
This page represents Lupopedia’s current official office hours and support coverage. If these hours change, this page will be updated to remain the single source of truth.
On-Call Coverage Policy (Non-Restricted)
Lupopedia’s on-call coverage is non-restricted. This means employees are at home and free to use their time as they wish. On-call hours are not counted as hours worked unless an employee is actively responding to an urgent issue.
When called in, employees will be compensated for the actual time spent resolving the issue, including any applicable overtime. A small stipend may be provided to acknowledge the inconvenience of being on-call.